Welcome to Heydude Shoes Store! We’re here to help you find your perfect pair of stylish, comfortable shoes and answer any questions you might have about our products, shipping, returns, and more.
About Our Products
What types of shoes do you offer?
We specialize in a wide range of stylish and comfortable footwear including:
- Fashion sneakers and court sneakers
- Dress shoes and sandals
- Comfort-focused styles and clogs
- Athletic and running shoes
- Trend-forward designs like animal prints and block heels
- Casual options including boat shoes
Are your shoes true to size?
Most of our customers find our shoes true to size. However, we recommend checking individual product descriptions as some styles may fit differently. If you’re between sizes or unsure, consider sizing up for optimal comfort.
Do you offer wide width options?
Many of our comfort-focused styles naturally accommodate wider feet due to their flexible designs. Look for “Comfort” in the product name or description for these roomier options.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
What does BOGO Free mean?
BOGO stands for “Buy One Get One” free on select styles. When you see this tag, you can get a second pair of equal or lesser value for free. Perfect for stocking up on your favorite styles!
Shipping & Delivery
Where do you ship?
We ship worldwide to most countries! The only exceptions are some remote areas in Asia and other regions where standard shipping isn’t available.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch (1-2 day processing)
- Free Shipping: Available for orders over $50, delivered via EMS within 15-25 business days after dispatch
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. For Standard Shipping (DHL/FedEx), you’ll get detailed tracking updates. For Free Shipping (EMS), basic tracking information is available.
Why is my order taking longer than expected?
While we process orders quickly (1-2 business days), actual delivery times depend on your location and any customs processing. International shipments may occasionally experience delays beyond our control. If your order is significantly delayed, please contact us at [email protected].
Can I change my shipping address after ordering?
Address changes must be requested before your order ships. Please contact us immediately at [email protected] if you need to update your shipping information.
Returns & Exchanges
What is your return policy?
We offer easy returns within 15 days of receipt. Your shoes must be in unworn condition with original packaging for a full refund or exchange.
How do I initiate a return?
Please email our customer service team at [email protected] with your order number and reason for return. We’ll provide return instructions and any needed authorization.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
How long does it take to process my return?
Once we receive your return, please allow 3-5 business days for processing. Refunds will be issued to your original payment method.
Customer Service
How can I contact customer service?
Our friendly team based in Oklahoma City is available via email at [email protected]. We typically respond within 24-48 hours.
What are your business hours?
Our customer service team operates Monday-Friday, 9am-5pm Central Time. Emails received outside these hours will be answered the next business day.
Where is your company located?
Heydude Shoes Store is headquartered at:
1205 Southwest 128th Street, Oklahoma City, US 73170
1205 Southwest 128th Street, Oklahoma City, US 73170
Still have questions? We’re happy to help! Contact our customer service team at [email protected] for personalized assistance with your footwear needs.
Ready to find your perfect pair? Browse our collections of comfortable, stylish shoes today!