At Heydude Shoes Store, we want you to be completely satisfied with your purchase of our stylish and comfortable footwear. If for any reason you’re not happy with your fashion sneakers, dress shoes, or comfort-focused styles, we offer a straightforward returns and exchanges process.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, in original condition with all tags attached
  • Original packaging must be included
  • A proof of purchase is required

Important Note: For hygiene reasons, we cannot accept returns on clogs & mules and dress sandals if the protective sole cover has been removed. All other products in our collection, including our popular animal print styles, boat shoes, and block heels, are eligible for returns when conditions are met.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact our customer service at [email protected] within 15 days of receiving your order
  2. Include your order number and details about the product you wish to return or exchange
  3. We’ll provide you with a Return Authorization Number and shipping instructions
  4. Package your return securely and include the original packing slip
  5. Ship your return to our warehouse at:
    Heydude Shoes Store Returns
    1205 Southwest 128th Street
    Oklahoma City, US 73170

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once your return is received and inspected (typically within 3-5 business days), we’ll process your refund:

  • Original payment method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing time: 5-7 business days after approval (depending on your financial institution)
  • Shipping costs: Original shipping fees are non-refundable

Exchanges

We’re happy to exchange your item for a different size or color, subject to availability. Follow the standard return process and indicate your exchange preferences in your email. If the requested item isn’t available, we’ll issue a refund instead.

Damaged or Defective Items

If you receive a damaged or defective item (including our athletic sneakers or cross training shoes), please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and replacement.

Return Request Template

Use this template when contacting us about your return:

Subject: Return Request – Order #[Your Order Number] Dear Heydude Shoes Store Customer Service, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: Product Name: [Name of Product from Order Confirmation] Size: [Size Ordered] Color: [Color Ordered] Reason for Return: [Reason – e.g., size exchange, color change, etc.] Please advise on next steps for processing my return/exchange. Thank you, [Your Full Name] [Your Contact Email] [Your Contact Phone Number – optional]

Questions?

Our friendly customer service team is here to help with any questions about returns, exchanges, or our stylish footwear collections from classic running shoes to court sneakers. Contact us at [email protected].