At Heydude Shoes Store, we’re committed to bringing you the most comfortable and stylish footwear with hassle-free shopping experience. Below you’ll find all the details about our shipping and returns processes.
Shipping Information
Order Processing Time
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two convenient shipping options to customers worldwide (excluding some Asian and remote regions):
Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipping
Free Shipping (orders over $50):
- Carrier: EMS
- Delivery time: 15-25 business days after shipping
Our Easy Returns Process
We want you to love your Heydude shoes as much as we do! If you’re not completely satisfied, we offer a simple returns and exchanges process for most items.
Return Policy Details
- Return window: 15 days from receipt of your order
- Condition: Items must be unworn, in original condition with all tags attached
- Packaging: Must include original packaging and packing slip
- Proof of purchase: Required for all returns
Important Hygiene Note:
For health and safety reasons, we cannot accept returns on the following items if the protective sole cover has been removed:
- Clogs & Mules
- Dress Sandals
All other products in our collection are eligible for returns when conditions are met.
How to Return an Item
Follow these simple steps to initiate your return or exchange:
- Contact our customer service at [email protected] within 15 days of receiving your order
- Include your order number and product details in your email
- We’ll email you a Return Authorization Number and shipping instructions
- Package your return securely with the original packing slip
- Ship your return to: Heydude Shoes Store Returns
1205 Southwest 128th Street
Oklahoma City, US 73170
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Refund Process
Once we receive and inspect your return (typically within 3-5 business days):
- Payment method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Processing time: 5-7 business days after approval (depending on your financial institution)
- Shipping costs: Original shipping fees are non-refundable
Exchanges
We’re happy to exchange your item for a different size or color, subject to availability. Follow the standard return process and indicate your exchange preferences in your email. If the requested item isn’t available, we’ll issue a refund instead.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and replacement.
Need Help?
Our friendly customer service team is here to help with any questions about shipping, returns, or our stylish footwear collections from classic running shoes to court sneakers. Contact us at [email protected].